Vivint Camera Not Working on Vivint App

Vivint Camera Not Working on Vivint App? Try These Fixes!

There is no denying that Vivint cameras are one of the best security and surveillance devices one can have. With its advanced and reliable security features, millions of homeowners and enterprises owned it. Sometimes, users face issues while accessing these security devices, and Vivint camera not working on Vivint app is one of them.

Thus, if you are also facing the same issue and want to eradicate it effortlessly, then this guide is for you. Additionally, in this guide, you will get detailed insights into why the Vivint camera not working on App and how to fix it. Thus, read the guide below for the complete details!

Why is Vivint Camera Not Working on the App?

If your Vivint security camera is not showing up on the Vivint app, then, there could be several reasons behind it. So, here are the key reasons leading to the Vivint cameras not working on app issue:

  • Outdated version of the app
  • Unwanted app cache
  • Permissions are not enabled
  • Outdated firmware
  • Incorrect login credentials
  • Internet connectivity issues
  • Technical glitches
  • Poor syncing with the wifi network
  • Logged out of the app
  • The device is incompatible with the app
  • The camera is not added to the app.

How to Fix Vivint Camera Not Working on Vivint App?

Now, we have uncovered the root causes of this issue. Therefore, you should now find suitable measures to eliminate the Vivint cameras not working on app issue. Let’s have a closer look at these quick tips:

Ensure a Stable Internet Connection

  • Ensure you have an active and stable internet connection.
  • Otherwise, stabilize it using the ethernet cables.

Pair Your Smartphone With the Wi-Fi

  • Properly connect your smartphone to the existing wifi network.
  • Further, visit the WiFi/Wireless settings to pair your device to the wifi.

Use the Updated Version of the App

  • Always download the recent upgrade of the Vivint app.
  • If you have an outdated app, update it first from App/PlayStor.
  • Uninstall & reinstall the app on your smartphone to fix the camera not working on Vivint app.
Use the updated version of the app

Check Device Compatibility

  • Confirm that your device is compatible with the current version of the Vivint app.
  • Additionally, restart your smartphone, clear the app cache, and check for updates.
  • Furthermore, you can also use another device and check for the available space.

Power Cycle Your Device

  • Moreover, reboot your device to resolve the technical glitches and bugs.
  • This will help to eliminate the temporary issues with your app.

Check App Configuration and Permissions

  • Make sure you have enabled all the necessary permissions on the app.
  • Moreover, carefully configure your Vivint camera settings on the app.
  • Also, don’t forget to save the settings after configuring it.

Regular Firmware Updates

  • Check the regular firmware updates on the Vivint app.
  • Subsequently, download the recent upgrades of firmware on your device.
  • Erase the corrupted and incompatible firmware file.

Double-Check the Login Credentials

  • Always verify the login credentials before logging on to the Vivint app.
  • However, you can confirm the Vivint login credentials from the user manual or device label.

Add the Camera to the App

  • Always, confirm that your Vivint camera is added to the app properly.
  • If not, first add by following the on-screen prompts.
Add the camera to the app

Stay Logged In

  • Also, make sure you are logged in while using the app.
  • Because, without logging in, you can’t access the Vivint camera on the app.

Reset Your Device

  • If none of these solutions helped you to resolve the Vivint camera works on web but not on app issue, then, reset your security device. 
  • However, to know the complete reset process, get in touch with us!

Overall, you have now gone through our latest troubleshooting guide to fix the Camera Not Working on Vivint App issue. If you are still having any issues, let us know!

Frequently Asked Questions

Yes, to ensure the optimal working of your security device, it is highly recommended to use the updated version of the app. Thus, you need to download or update the recent version of the Vivint app.

Yes, you can install the Vivin app on your iPhone, as it is compatible with iOS devices.

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